
The client, a prominent organization in the retail sector, sought to renegotiate its IT services contract to improve cost and quality of the services delivered.
For many organizations with outsourcing of IT services, the renegotiation of the primary contract represents an opportunity to both achieve significant cost savings, but also improve quality of the contract. The primary contract typically represents a significant part of total IT spend, and therefore requires preparation and in some cases external assistance to achieve the best results.
The client recognized the importance of optimizing costs and maximizing value during the negotiation phase to ensure a successful partnership with the selected service provider.
